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dc.title A New Approach for Academic Quality Measurement en
dc.type Documento de trabajo es
dcterms.abstract This paper applies a new quality measurement methodology to measure the quality of the postgraduate courses. The methodology we propose is the Academic Quality Measurement (AQM). The model is applied to several simulated data sets where we know the true value of the parameters of the model. A nonparametric model, based in Nearest Neighbours combined with Restricted Least Squared methods, is developed in which students evaluate the overall academic programme quality and a set of dimensions or attributes that determine this quality. The database comes from a Spanish Public University post graduate programme. Among the most important conclusion we say the methodology presented in this work has the following advantages: Knowledge of the attribute weights allow the ordering of the attributes according to their relative importance to the student, showing the key factors for improving quality. Student weights can be related to student characteristics to make market segmentation directly linked to quality objectives. The relative strengths and weaknesses of the service (high educations) can be determined by comparing the mean value of the attributes of the service to the values of other companies (Benchmark process or SWOT analysis). en
dcterms.extent 49 p. es
dcterms.issued 2011-12
dcterms.language Inglés es
dcterms.license Attribution-NonCommercial-NoDerivatives 4.0 International (BY-NC-ND 4.0) es
dcterms.subject Quality Measurement en
dcterms.subject Postgraduate Programme en
dcterms.subject Nonparametric Model en
cic.version info:eu-repo/semantics/publishedVersion es Redchuk, Andrés es Moguerza, Javier M. es Cardone Riportella,Clara Laura es
cic.lugarDesarrollo Instituto de Investigaciones en Ingeniería Industrial es
dcterms.subject.materia Ingenierías y Tecnologías es
dcterms.identifier.url Documento completo es
dcterms.isPartOf.issue Working paper series-WP BSAD 11.07 es
cic.isPeerReviewed true es
cic.isFulltext true es


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