An Empathetic Design Approach to Digital Transformation from Legacies Web

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cic.institucionOrigenLaboratorio de Investigación y Formación en Informática Avanzada (LIFIA)
cic.isFulltextSI
cic.isPeerReviewedSI
cic.lugarDesarrolloLaboratorio de Investigación y Formación en Informática Avanzada (LIFIA)
cic.parentTypeLibro
dc.date.accessioned2026-04-10T12:33:02Z
dc.date.available2026-04-10T12:33:02Z
dc.identifier.urihttps://digital.cic.gba.gob.ar/handle/11746/12687
dc.titleAn Empathetic Design Approach to Digital Transformation from Legacies Weben
dc.typeParte de libro
dcterms.abstractSoftware Systems are designed to run on specific devices but eventually, a new one arises that may not be apt to run the system. Time ago, Web apps were intended mostly for desktop devices; then the arrival of the mobile devices required to revisit UI layouts, and later Smart devices allowed a more sophisticated user experience. During the development process, there was no clear definition of the technology adoption roadmap that affects the access from new devices like Smart TVs or Smart Watches. As long as time goes by, applications become legacy because of many reasons like lack of maintenance or the advancement of new incompatible devices. This study’s main contribution to these limitations is an empathetic approach to assist this migration of legacy apps to new devices based on Markov chains that are a predictive user behavior method. Available functionality is prioritized, the experience of User Interface is re-thought, and the new experience is designed. We report the experience of applying the approach to a legacy app with an experiment performed by fifteen participants. The outcome highlights that a dynamic user interface based on the Markov model provides improved usability metrics of the ISO for the users, evidenced in the productivity labor, Fitt’s and Hick’s laws, the efficiency, the effectiveness, and satisfaction through comparison between versions. This work suggests this model makes possible a smart and proactive interface design plus the age and interests responsive web contributing to the economy of context.en
dcterms.creator.authorCajas, Viviana Elizabeth
dcterms.creator.authorUrbieta, Mario Matías
dcterms.creator.authorSánchez-Montero, Ivanna
dcterms.creator.authorPonce-Villacís, Paulina
dcterms.creator.authorMorejón-Hidalgo, Patricio
dcterms.creator.authorHidalgo-Granja, José
dcterms.descriptionCI3 2024: 5th International Conference of Systems and Smart Technologies (Guayaquil, Ecuador, 11 al 12 de septiembre de 2024)
dcterms.identifier.isbnISBN: 978-3-031-99338-1
dcterms.identifier.otherDOI: 10.1007/978-3-031-99339-8_8
dcterms.identifier.urlhttps://link.springer.com/chapter/10.1007/978-3-031-99339-8_8
dcterms.isPartOf.itemInnovation and Research – Smart Technologies and Systems. CI3 2024
dcterms.issued2025-10
dcterms.languageInglés
dcterms.licenseAttribution-NonCommercial-NoDerivatives 4.0 International (BY-NC-ND 4.0)
dcterms.subjectEmpathetic Designes
dcterms.subjectDigital Transformationes
dcterms.subjectLegacy Systemses
dcterms.subjectUser Interfacees
dcterms.subjectSmart deviceses
dcterms.subject.materiaCiencias de la Computación e Información

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