An Analysis of Federal and Municipal Chatbots in Germany
| cic.institucionOrigen | Laboratorio de Investigación y Formación en Informática Avanzada (LIFIA) | |
| cic.isFulltext | SI | |
| cic.isPeerReviewed | SI | |
| cic.lugarDesarrollo | Laboratorio de Investigación y Formación en Informática Avanzada (LIFIA) | |
| cic.parentType | Objeto de conferencia | |
| cic.version | Aceptada | |
| dc.date.accessioned | 2024-12-06T12:42:16Z | |
| dc.date.available | 2024-12-06T12:42:16Z | |
| dc.identifier.uri | https://digital.cic.gba.gob.ar/handle/11746/12368 | |
| dc.title | An Analysis of Federal and Municipal Chatbots in Germany | en |
| dc.type | Documento de conferencia | |
| dcterms.abstract | Chatbots are often encountered in e-commerce and specifically customer service. In the last years, governmental institutions are also using them more often as a communication channel for citizens. In this paper we report our findings on the landscape of publicly available chatbots in federal states and large city municipalities in Germany. We collected a dataset of 25 chatbots and analysed them with a codebook of 12 feature characteristics and 12 chatbot interaction patterns. These patterns describe how interactive elements are used in a chatbot conversation to guide the user. Our results show the presented features of the assessed municipal chatbots in terms of avatars, names, and layout. We also discuss our findings concerning the use of existing chatbot interaction patterns, and introduce four new patterns based on this real-world analysis. Our analysis also focuses on the differences between governmental and e-commerce chatbots in terms of their implementation of features and interaction patterns. | en |
| dcterms.creator.author | Traubinger, Verena | |
| dcterms.creator.author | Heil, Sebastian | |
| dcterms.creator.author | Grigera, Julián | |
| dcterms.creator.author | Garrido, Alejandra | |
| dcterms.creator.author | Abhyankar, Sonia | |
| dcterms.creator.author | Gaedke, Martin | |
| dcterms.isPartOf.series | 8th. International Workshop on Chatbots and Human-Centred AI. CONVERSATIONS 2024 (Grecia, 4 y 5 de diciembre de 2024) | |
| dcterms.issued | 2024-12 | |
| dcterms.language | Inglés | |
| dcterms.license | Attribution-NonCommercial-ShareAlike 4.0 International (BY-NC-SA 4.0) | |
| dcterms.subject | Chatbots | en |
| dcterms.subject | Municipal Chatbots | en |
| dcterms.subject | Chatbot Interaction Patterns | en |
| dcterms.subject | Conversational User Interfaces | en |
| dcterms.subject | Human-centric AI | en |
| dcterms.subject.materia | Ciencias de la Computación e Información |
Archivos
Bloque original
1 - 1 de 1
Cargando...
- Nombre:
- An Analysis of Federal.pdf-PDFA.pdf
- Tamaño:
- 1.02 MB
- Formato:
- Adobe Portable Document Format
- Descripción:
- Documento completo
Bloque de licencias
1 - 1 de 1
Cargando...
- Nombre:
- license.txt
- Tamaño:
- 3.46 KB
- Formato:
- Item-specific license agreed upon to submission
- Descripción: